No customer selected
Select a customer from the sidebar, or create a new one to start.
Record by Status
Record by Type
Record by Journey Area
Record by Solution
Recent Activity
| Record | Type | Status | Priority | Journey Area | Solution | Updated | Action | |
|---|---|---|---|---|---|---|---|---|
| No support record yet. | ||||||||
| Solution | Application | Status | Endpoints | Contact | Updated | Action |
|---|---|---|---|---|---|---|
| No solution in the catalogue yet. | ||||||
● Customer Contact 0
| Name | Role / Team | Company | Phone | Action | |
|---|---|---|---|---|---|
| No customer contact yet. | |||||
◆ FedEx Contact 0
| Name | Role / Team | Company | Phone | Action | |
|---|---|---|---|---|---|
| No FedEx contact yet. | |||||
Setting & Data Management
💾 Data Management
Your data is stored in a local SQLite database. Use these tools to back up or restore the entire database (.db file). Note: attachment files are not included in the database backup.
📋 Journey Area
Categories used to classify records by their role in the customer journey (shipping, tracking, rating, etc.).
🔴 Record Status
Status options available when creating or editing support records, and in the filter dropdown.
📂 Record Type
Type options available when creating or editing support records, and in the filter dropdown.
📌 Record Priority
Priority options available when creating or editing support records, and in the filter dropdown.
🎨 Appearance
Customize the look of your customer hub.
ℹ️ About
Customer Hub is a self-contained platform for managing support for each customer's use of FedEx digital solutions.
- Each customer has its own workspace - content is never mixed
- Records link to contacts and solutions from the database - no re-typing
- Export a customer's workspace as HTML, Markdown, or JSON for SharePoint
- All data stored locally - no server required